New Jersey’s soft launch of their online gambling platform was, for the most part, a success. The games work, the sites are up and running, as well as the verification systems are doing their job. In fact, the only real problem is that those systems were working a little too hard, as quite a couple of residents had difficulty proving they certainly were really in New Jersey.

We Have Launch…Sort Of

On Nov. 21, the soft launch of this very first round of web gambling web sites went real time for players located in brand New Jersey. During the soft launch which is made to weed any bugs out and ensure things were working as planned only about 500 players were allowed on each site. Nevertheless, genuine money play was available, making this the first time state-regulated on line gambling had occurred in New Jersey.

Seven casinos were approved to run websites at the right time of the launch. They included the Borgata, Trump Plaza, the Taj Mahal, the Golden Nugget, Tropicana, Bally’s, and Caesars Atlantic City. Combined, those sites were able to run 14 gambling sites, including a mix of both casino and poker that is online.

Assuming all goes well in this soft launch period which extends to the ‘real’ launch date of Nov. 26 online gambling will be available to all residents in New Jersey avove the age of 21 starting early next week. But according to some customers, there are undoubtedly kinks in the system that still need to be ironed out.

As we reported earlier, the absolute most problem that is prevalent far ended up being also the one that was the most predictable. Numerous people had trouble signing into the sites because of the known reality that either the geolocation software being used couldn’t make sure they were in New Jersey, or they weren’t immediately able to meet other verification standards so that you can prove their residency.

Inaccessible

For instance, some players attempted logging in from different locations and still couldn’t look for a solution to access any of the web sites. New Jersey resident Joseph Brennen reportedly attempted to log in from a McDonald’s in Atlantic City, but was told by various web sites that they couldn’t tell where he was situated, or that they didn’t think he was in New Jersey. Then tried driving inland and north about five kilometers, yet still could not have the sites to recognize he was at the state.

Driving another ten miles inland and attempting to connect from a restaurant additionally did not create any results. Though some for the sites now permitted him to register accounts, they still wanted some evidence of residency such as for example a utility bill that he couldn’t straight away provide.

And Brennen wasn’t the only one who went into such problems.

‘I made a small deposit, nevertheless when we attempted to play they said I becamen’t in nj-new jersey,’ said Tina Gonzalez, who had a long call with customer support and saw her computer crash while attempting setting up a free account on Caesars’ website. ‘I’m afraid that whenever they attempt to do this statewide on the 26^th, it’s going to be mayhem.’

While few individuals reported those types of technical problems, the incapacity to prove one’s location was more widespread. Even though many industry specialists predicted some individuals would get locked out from the sites due to being very close to the latest Jersey border, it is unclear why this was occurring up to 10 to 15 miles far from the state’s borders as well.

Hopefully, these issues are going to be circumvented by the hard launch date to come.

‘ The opening that is soft be used to demonstrate to the division that all systems perform as required beneath the stress of live gaming and that operational and revenue reporting controls are effective. Staff will continually gauge the progress of each platform provider before enabling them to open gaming to the public that is general November 26,’ stated DGE Director David Rebuck in a statement.